Call Center Agent/Customer Service
Narola Infotech Solutions LLC Narola Infotech Solutions LLC Hampton, VA Hampton, VA Part-time Full-time Part-time Full-time $21.
62 - $25.
91 an hour $21.
62 - $25.
91 an hour 1 day ago 1 day ago 1 day ago Job
Summary:
As a Call Center Agent specializing in Customer Service for Software Development, you will be the primary point of contact for clients seeking assistance with our software products.
This role requires a combination of technical knowledge, excellent communication skills, and a strong commitment to delivering exceptional customer service.
Responsibilities:
Customer Interaction:
Respond to customer inquiries and issues related to software products via phone, email, or chat.
Provide clear and concise explanations of software features, functionalities, and troubleshooting steps.
Ensure a positive and friendly customer experience during all interactions.
Technical Support:
Diagnose and resolve software-related issues, including installation, configuration, and usage problems.
Guide customers through step-by-step solutions and provide remote assistance when necessary.
Collaborate with the software development team to escalate and resolve complex technical issues.
Product Knowledge:
Stay informed about the company's software products, updates, and new releases.
Effectively communicate software-related information to customers, including potential benefits and improvements.
Quality Assurance:
Ensure that customer interactions meet or exceed quality standards.
Participate in ongoing training sessions to stay updated on software advancements and industry best practices.
Qualifications:
High school degree or equivalent.
Basic computer knowledge and typing skills.
Ability to multitask and manage time effectively.
Capable of staying focused and tuning out outside distractions.
Job Types:
Full-time, Part-time Pay:
$21.
62 - $25.
91 per hour Expected hours:
20 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
Remote Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
62 - $25.
91 an hour $21.
62 - $25.
91 an hour 1 day ago 1 day ago 1 day ago Job
Summary:
As a Call Center Agent specializing in Customer Service for Software Development, you will be the primary point of contact for clients seeking assistance with our software products.
This role requires a combination of technical knowledge, excellent communication skills, and a strong commitment to delivering exceptional customer service.
Responsibilities:
Customer Interaction:
Respond to customer inquiries and issues related to software products via phone, email, or chat.
Provide clear and concise explanations of software features, functionalities, and troubleshooting steps.
Ensure a positive and friendly customer experience during all interactions.
Technical Support:
Diagnose and resolve software-related issues, including installation, configuration, and usage problems.
Guide customers through step-by-step solutions and provide remote assistance when necessary.
Collaborate with the software development team to escalate and resolve complex technical issues.
Product Knowledge:
Stay informed about the company's software products, updates, and new releases.
Effectively communicate software-related information to customers, including potential benefits and improvements.
Quality Assurance:
Ensure that customer interactions meet or exceed quality standards.
Participate in ongoing training sessions to stay updated on software advancements and industry best practices.
Qualifications:
High school degree or equivalent.
Basic computer knowledge and typing skills.
Ability to multitask and manage time effectively.
Capable of staying focused and tuning out outside distractions.
Job Types:
Full-time, Part-time Pay:
$21.
62 - $25.
91 per hour Expected hours:
20 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
Remote Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
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